A Multichannel Merchant Virtual Workshop
With shopper’s propensity to order things they don’t want, or buy multiple items and just keep one, the volume of ecommerce returns just keeps growing. And it’s gotten even more complex with the COVID-19 outbreak. Statista estimates return deliveries in the U.S. alone will cost $550 billion this year, 75.2% more than in 2016, not including restocking or inventory expenses.
This four-part, half-day virtual workshop from Multichannel Merchant is designed to address ecommerce returns in terms of organizational challenges, prevention and mitigation approaches, handling and processing and product disposition. Experts and retail practitioners will share their challenges, strategies and solutions based on years of industry experience, equipping you to rethink and reset your returns operations.
You will learn:
- About policy approaches and customer expectations
- About data collection and analysis to reduce returns
- About the impact of the COVID-19 crisis on returns
- About various strategies for returned goods disposition
- About technology solutions and innovative approaches
Derek Bussler, Senior Manager, Returns and Damages, Best Buy
Victor Engesser, Retail Executive Advisor, The Retail Value Chain Federation
Barry Graff, COO, Alpha Distribution Solutions
Deanna Kaufman, Strategic Account Executive, enVista
Stephanie Lacey, Director, Enterprise Retail Partnerships, Happy Returns
Eric Moriarty, Vice President, B Stock Solutions